Checkmate Consumer Code for Builders of Homes for Sale

The Code is a mandatory set of requirements to ensure best practice before, during and after the purchase of a Home. The Code applies to all homes in a development where the development was registered with Checkmate for a Checkmate Warranty after 30 April 2014. All Builders who provide a Checkmate Warranty agree to comply with the Code.

Buying a new home is an exciting time. It is important that you understand the process, what you’re buying and what help is available should problems arise.

The Code is designed to help you understand what levels of service to expect from your Home Builder, feel fully informed about your purchase and know your consumer rights before and after you move in.

The Code contains Requirements that all Home Builders who register homes with Checkmate after the 30th April 2014 until the 1st June 2019 have to comply with.

The full Code Requirements can be seen using the link below but here are the Key Requirements:

The Builder should provide you with a copy of the Code with your Reservation agreement.

The Code covers a range of customer service Requirements, including:

• Effective customer service training
• Clear and truthful advertising and marketing materials
• Sufficient pre-purchase information to help you make an informed decision about your purchase
• Contact details for the Home Builder and other relevant bodies
• Home Warranty information
• Contract information including termination rights
• Timing of construction, completion and handover
• After-sales service
• Complaints process

Please use the link below to download the Checkmate Consumer Code for Builders of Homes for Sale

Checkmate Consumer Code for Builders of Homes for Sale