If your policy is underwritten by HDI Global Speciality SE – UK, (please refer to page 1 of your insurance certificate, where this is in the footer of the certificate or in the policy wording in the "Introduction" section),as of 7th August 2023, your claim will be managed by HDI Global Specialty SE - UK.

This will not affect your policy cover in any way. This means that Checkmate do not manage claims from this date.

HDI Global Specialty SE – UK have appointed a third party, QuestGates to manage your claim.

Please direct all your claims, questions, and any complaints to:

Address - QuestGates, Folds Point, Bolton, Greater Manchester, BL1 2RZ
Email - checkmate@questgates.co.uk
Telephone - 01204 860427
Out of Hours Telephone - 0121 411 0535

It is important that you read your policy documents and Insurance Certificate to find out whether you are able to make a successful claim against the insurance policy. The policy wording will show you what is covered under your policy and your certificate will show you any endorsements or excesses that apply. You can also find useful information about looking after your home in our Homeowners Guide please follow the link here.

You can also fill out a claims form here and this will be forwarded to QuestGates on your behalf.

Please click here, and you will be redirected to the claim form.

If your home is not yet completed and you believe you have lost the deposit you paid when you exchanged purchase contracts you should report your claim. Your policy number and the Developer are detailed on your Building Period Certificate which your legal representative should have provided you with or have a copy of.

If you believe the problem you have encountered is covered by the policy you should report your claim, as follows:

If you notice the problem after the first two years from the effective date shown on the Insurance certificate but before the expiry date shown on your certificate, you should report your claim.